Travel Agent Business Needs
Today customer requires better service and attention. If there is no efficient way to share and improve the communication between the customer service personnel, then it will create structural problem in the company processes.
In a employee high-turnover industry such as travel industry, customer normally will follow the employee movement instead of company due to the human relationship. However, if a company has the records of customer database and understand all its customer transactions and behavior in a systematic operations, the chances of retaining the customer will be higher.
To understand the customer behavior, we need to know the daily operational data. Any data captured manually in paper format can be considered as "dead data". If manual or different system is used, data are scattered among different places. All the report needs to be constantly updated due to no linking between different system. To transform to management reports is very time consuming and tedious. Manual System cause every staff busy in preparing Documents & Reports while has less time or no time to understand / analyze the customer behavior.
With Travelsoft, all the operational data is integrated inside the company's enterprise database. Travelsoft has more than 200 reports for operational or strategical purposes. Manager can even use the powerful queries to view, filter, group or sort the datasheet in various viewpoint to generate the insight.

• provide the right information to the right person at the right time

• shared various information such as ticketing information simultaneously for different user.

• reduce the time and manpower to search for files

• reduce the time and manpower to constantly prepare reports

• provides better consistent, accurate, timely, economically feasible, relevant information to the decision maker to make a better quality decision.

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