Customer / Patience Record & History
Serving customer better through better understanding of customer
eBusinessoft for Beauty Salon Customer module can help to improve your service to more demanding customer.
Today customer requires better service and attention. If there is no efficient way to share and improve the
communication between the customer service personnel / therapist, then it will create structural problem in the company communication & processes.
In a employee high-turnover industry such as beauty salon industry, customer sometimes will follow the therapist movement instead of company due to the human relationship.
However, should beautician company has the records of customer database and understand all its customer transactions and behavior in a systematic operations, the chances of retaining the customer will be higher.
To understand the customer behavior, we need to know the daily operational data. Any data captured manually in paper format can be considered as "dead data". If operated manually or by use different discrete system, data are scattered among different places.
All the report needs to be constantly updated due to no linking between different system.
To transform to management reports is very time consuming and tedious. Manual System cause many staff busy in preparing documents & reports while has less time or no time to understand / analyze the customer behavior.
With eBusinessoft for Beauty Salon Customer module, all the operational data is integrated inside the the company enterprise database. System can allow you to build reports for operational or strategical purpose.
Besides, customer module can help to :
- establish customer database for the usage of keeping customer
profile, customer contacts, personal detail and preference,
purchase & pricing information and etc.
- maintains a comprehensive historical information about patience activities such as track patience activities behavior, from product/services/treatment purchase to buying pattern, with full audit trails
- customer type for (to categorizes the various customer types)
- sharing various information such as patience information simultaneously for different user or different branch.
- reduce the time and manpower to search for files
- reduce the time and manpower to constantly prepare reports
provides consistently, accurately, timely, economically feasible, relevant information to the decision maker to make a better quality decision.
Send promotion to individual or mass correspondence.
Study sales data to find patterns and share insights easily. Understand overall trends and personalize service for individual customers.
Some of the analysis report can be :
- What is the daily no of customer per branch
- What is the daily no of customer handle by therapist
- What is the relationship between customer with timing and weekday pattern
- What is the age group purchasing pattern , can we come out various packages for various segment of people.
- What is the percentage of age group on different timing, weekdays
- Who are the frequently visiting customer?
- Who are the loyal customer?
- Any reason loyal customer stop visiting?
- Who are the top 20% of contributor /spender / big purchasing power among the customer?
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