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Understanding
of customer profile and pattern
To understand customers behavior, we need to know the daily
operational data. Any data captured manually in paper format
can be considered as "dead data". If manual or different
system is used, data are scattered among different places.
All the report needs to be constantly updated due to no linking
between different systems. To transform to management reports
is very time consuming and tedious. Manual System cause every
staff busy in preparing Documents & Reports while has
less time or no time to understand / analyze the customer
behavior.
Integrated
system from front office to back office to Internet e-booking
With IROS, all the operational data is integrated inside the
company enterprise database. IROS has reports for operational
or strategical purpose. Manager can even use the powerful queries
to view /to filter /group /sort the datasheet in various viewpoint
to generate the insight.
Besides,
IROS can help to :
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provide
the right information to the right person at the right
time
-
allow
sharing various of information such as booking information
simultaneously for different users.
-
reduce
the time and manpower to search for files
-
reduce
the time and manpower to constantly prepare reports
-
provides
better consistent, accurate, timely, economically feasible,
relevant information to the decision maker to make a better
quality decision.
-
seat
inventory control
-
reduce
the workload of internal staff by letting the customer
/agent booking through Internet DIY
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integrated
enterprise system
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exception
management
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customer
/ Agent focus
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to
know about each period business performance, sales, status,
strength & weakness.
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to
know about each period booking level, availability and
the quantity.
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to
know about agent performance.
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to
streamline and standardize internal operation and to minimized
manual work on data processing.
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to
improve communication between various department
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to
enable company to expand continuously through a proper
monitoring system.
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to
enable the organisation to utilize new information technologies
to help manger and everybody excel at their roles
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